עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
12,000-17,000 ₪
Were looking for a hands-on, tech-savvy team member to help manage and improve our Customer Care AI chatbot. You'll maintain the chatbot, enhance workflows and prompts, monitor performance, and work closely with cross-functional teams to deliver a smooth, optimized experience for both users and agents.
What am I going to do?
Maintain and manage the AI chatbot instructional conversations
Optimize workflows and prompts to improve deflection rate and CSAT
Manage and monitor AI agent behaviors and logic
Monitor and analyze conversations and chatbot performance metrics
Collaborate with customer-facing and product teams to align AI behavior with business goals
Stay ahead of the curve with the latest in AI, automation, and chatbot best practices
Maintain clear and up-to-date technical documentation.
What am I going to do?
Maintain and manage the AI chatbot instructional conversations
Optimize workflows and prompts to improve deflection rate and CSAT
Manage and monitor AI agent behaviors and logic
Monitor and analyze conversations and chatbot performance metrics
Collaborate with customer-facing and product teams to align AI behavior with business goals
Stay ahead of the curve with the latest in AI, automation, and chatbot best practices
Maintain clear and up-to-date technical documentation.
Requirements:
1+ years experience with chatbot tools and AI prompting (Forethought is a plus)
Experience working with APIs to retrieve and store data; otherwise, a strong ability to learn and adapt to working with APIs
Strong analytical and problem-solving skills
Detail-oriented and data-driven
Comfortable in fast-paced, tech-focused environments
Strong organizational and collaboration skills
Proactive, curious, and driven by ownership and improvement
Team player with a collaborative mindset
Familiarity with Zendesk admin features and support ops is a plus.
1+ years experience with chatbot tools and AI prompting (Forethought is a plus)
Experience working with APIs to retrieve and store data; otherwise, a strong ability to learn and adapt to working with APIs
Strong analytical and problem-solving skills
Detail-oriented and data-driven
Comfortable in fast-paced, tech-focused environments
Strong organizational and collaboration skills
Proactive, curious, and driven by ownership and improvement
Team player with a collaborative mindset
Familiarity with Zendesk admin features and support ops is a plus.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
