Technical Program Manager

Were looking for an experienced Technical Program Manager to establish and lead our newly formed Engineering & Product Operations team - driving higher quality, stronger reliability, and smoother cross-team delivery & coordination.
In this role, youll own cross-functional programs, drive operational excellence, and lead initiatives that enhance our development processes and product quality.
This is a high-impact, visible role that combines technical understanding, program management, and people leadership - ideal for someone who thrives in dynamic, cross-functional environments.
Here are a few of the things you will do:
Drive Strategic Programs
Lead and coordinate high-impact engineering and product initiatives that improve scalability, reliability, and execution.
Manage programs that involve multiple teams, time zones, and functions to keep everyone aligned and accountable.
Build and Lead the Engineering Operations Team
Build and manage a small team focused on engineering and product operations.
Oversee work related to release management, quality standards, support ticket processes, and communication across departments.
Streamline and Automate Operational Processes
Design and improve workflows for release readiness, bug triage, incident response, and postmortems.
Utilize tools like Zapier, Make, and n8n to automate manual tasks, enhance visibility, and expedite decision-making.
Lead Incident Management and Culture of Quality
Own and improve how we handle incidents across engineering, product, and support.
Ensure that issues are resolved promptly, stakeholders are kept informed, and the member experience is consistently reflected in every retrospective.
Improve Engineering Effectiveness and Product Quality
Develop metrics and tools that enable teams to measure and improve performance in quality, delivery, and reliability.
Monitor key indicators such as bug age, SLA follow-through, and release stability.
Foster a culture of learning and quality by transforming challenges into improvements and data into actionable insights.
Connect and Align Cross-Functional Teams
Collaborate closely with Engineering, Product, Support, and Education teams to ensure issues are effectively surfaced, tracked, resolved, and communicated.
Clarify priorities and timelines, align expectations, and ensure everyone stays on the same page from discovery to resolution..