Product Manager - Platform Services and SaaS

As a Product Manager, Platform Services & SaaS, you will own core backend platform servicesincluding APIs, deployment models, and upgrade lifecycle standards. In this role, you will drive the strategic shift to SaaS: defining our SaaS product experience and offering. You will collaborate across Product, R&D, Delivery, Customer Success, and Sales to ensure the platform delivers on scalability, upgrade efficiency, and operational excellenceempowering both teams and our global bank partners.

Responsibilities
Own and evolve foundational backend APIs that power product delivery and platform extensibility.
Define and continuously improve SaaS offering, including onboarding experience, value proposition, and packaging of infrastructure capabilities.
Drive upgrade lifecycle standards, tooling, and cross-platform compatibility to enable smooth upgrades for all client types.
Externalize system health and performance signals via APIs and tooling for both Ops and bank partners.
Partner with data, operations and Professional Services to ensure seamless integration between data ingestion, enrichment, and core platform services.
Support internal delivery and enablement teams with standardized documentation, sample configurations, and reusable deployment tooling.