Customer Spare Parts Escalation Support

Job Summary
• This role is responsible for managing supply chain processes for a regional or global business unit while applying discretion and judgement. The role maintains current business processes and performance metrics by collaborating with regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role supports priority projects and communicates requirements to the regional and global business unit planning teams.

Responsibilities
• Manages supply chain processes, such as inventory analysis, order fulfillment, import/export operations and shipping, for a regional or global business unit.
• Produces reports using IT systems and analyzes data to develop trends for supply and demand activities, and articulates findings to management.
• Leads the analysis conducted for backlog management.
• Gathers demand data from country, region, and account managers to contribute to demand planning.
• Collaborates with regional and global business unit planning teams to maintain and enhance current business processes.
• Drives business outcomes and operational excellence based on the continuous review of current processes.
• Drives the review of performance metrics on a regular basis, identifying opportunities for improvement.
• Communicates requirements and guidelines to the regional and global business unit planning teams.
• Provides training or general direction for junior staff members.

Education & Experience Recommended
• Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in supply chain, operations, or a related field or an advanced degree with little or no work experience.

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Professional In Supply Management (Standards Organizations)

Knowledge & Skills
• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning
• Finance
• Inventory Control
• Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing
• Material Requirements Planning
• Materials Management
• Process Improvement
• Procurement
• Production Planning
• Purchasing
• SAP Applications
• Supply Chain
• Supply Chain Analysis
• Supply Chain Management
• Supply Chain Planning
• Warehousing

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity
• Responds to routine issues within established guidelines.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

כחלק מאחריות SPO לרמת שירות ותמיכה בלקוחות ,
התומך יהיה אחראי על תמיכה וניהול של אסקלציות / הזמנות של חלקי החילוף שנדרשים עבור צוות השירות והלקוחות השונים
בנוסף , הובלת פעילויות עם מחלקות שונות כדי לשפר תהליכים , לקבל תובנות מניתוח נתונים וטיוב המידע שבמערכת.