Technical Support Engineer

About Comply365

Comply365 is a leading provider of Operational Content Management, Safety Management, and Training Management in the highly regulated industries of Aviation, Defense, and Rail. We provide a powerful combination of expertise and products underpinned by unified best practices, empowering airlines, rail, and defense organizations with the most comprehensive product portfolio to elevate operational excellence, and transform safety management and training, with closer integration of data across these domains. Comply365 ensures our customers' teams and assets are always geared for peak operational performance and unlocks unparalleled financial and operational gains through more streamlined, robust, and agile operations.
Our culture truly sets us apart at Comply365. In addition to our unwavering dedication to our customers and products that we offer, we are, first and foremost, a diverse team of driven, energetic, and passionate individuals who work together to make a direct impact on the future of our company. We have built, and continue to build a world-class, dynamic, and people-first culture. We believe in celebrating one another's achievements, open communication, and transparent leadership.

About the role

We are looking for a Technical Support Engineer to join our global support team and provide high-quality technical support to enterprise customers using our platform.

In this role, you will investigate complex technical issues, analyze system behavior, and collaborate closely with Customer Success, Product, and R&D teams to deliver effective solutions.

This role offers strong exposure to enterprise systems, cloud environments, and modern SaaS infrastructure, making it an excellent opportunity for someone motivated to grow technically and build a long-term career in technical operations and support engineering.

Essential skills/experience

1+ years of experience in Technical Support / Application Support
Experience troubleshooting production systems or enterprise software environments
Strong analytical and problem-solving skills
Experience working with Windows Server environments
Knowledge of SQL and ability to write queries for troubleshooting
Experience with log analysis and technical investigation
Excellent communication skills in Hebrew and English (spoken and written)
Ability to prioritize tasks, multitask, and work collaboratively in a team environment
Strong technical curiosity and self-learning ability

Desirable skills/experience

Familiarity with cloud environments (AWS preferred)
Understanding of networking concepts and communication protocols
Experience working with IIS or web-based applications

Work Environment

Full-time position
24/7 shift-based support environment supporting global customers
Minimum 5 shifts per week
Hybrid work model - at least two days per week in our Tel Aviv office
Occasional overtime or weekend work may be required