Help Desk

We’re looking for a Help Desk Specialist to join our IT & Operations team and become the go-to person for tech support at ONE ZERO. This role is all about solving problems quickly, delivering excellent internal service, and keeping our tech operations running smoothly across sites. You'll work hands-on with cutting-edge tools and help create a seamless digital workspace for everyone in the company.

Requirements:

1+ year of experience in Help Desk or IT Support roles
Service-oriented mindset and strong troubleshooting skills
Excellent communication skills, both in Hebrew and English
Experience with macOS and Windows environments
Hands-on experience with IT tools: Jamf, Azure, Active Directory, Okta, Office 365, Google Workspace
Solid understanding of networking basics: LAN/WAN, TCP/IP, DHCP, DNS
Knowledge of information security principles and best practices
Proactive approach and strong desire to learn and adopt new technologies

Your Day-to-Day:

Provide day-to-day IT support via in-person, email, and ticketing systems
Diagnose and resolve hardware, software and network
Maintain and optimize user devices, systems, and network infrastructure
Manage onboarding/offboarding processes, including device setup and automation
Administer MDM platforms to manage and secure devices across multiple locations
Identify and escalate urgent technical issues when needed
Train users and act as an internal tech consultant to improve IT experience
Evaluate and adopt new tools and practices to streamline IT operations

Advantages:

Experience supporting IT operations in fast-paced or regulated environments
Familiarity with automation tools for IT workflows
Prior involvement in scaling IT infrastructure in growing companies