עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
15,000-22,000 ₪
Were on the lookout for a Support Writer to join our growing Knowledge Experience team. This role blends technical writing, support insight, and proactive content strategy. Youll analyze support tickets and chatbot conversations to identify trends and documentation gaps, then create and improve content that reduces friction and helps customers succeed.
What Youll Be Doing?
Monitor and analyze support tickets and chatbot conversations to spot trends, recurring questions, and areas where self-service documentation can help.
Translate these insights into clear, user-focused articles, FAQs, and troubleshooting guides that anticipate and solve problems.
Collaborate closely with Support, Product, Engineering, and Field Engineering teams to ensure accuracy and consistency across all content.
Continuously refine documentation to improve searchability, readability, and user experience, ensuring customers find answers fast.
Manage updates and revisions for existing documentation while maintaining consistency and quality across all content.
Track the impact of new and updated content (e.g., reduction in ticket volume, improved chatbot accuracy) and adjust strategy accordingly.
What Youll Be Doing?
Monitor and analyze support tickets and chatbot conversations to spot trends, recurring questions, and areas where self-service documentation can help.
Translate these insights into clear, user-focused articles, FAQs, and troubleshooting guides that anticipate and solve problems.
Collaborate closely with Support, Product, Engineering, and Field Engineering teams to ensure accuracy and consistency across all content.
Continuously refine documentation to improve searchability, readability, and user experience, ensuring customers find answers fast.
Manage updates and revisions for existing documentation while maintaining consistency and quality across all content.
Track the impact of new and updated content (e.g., reduction in ticket volume, improved chatbot accuracy) and adjust strategy accordingly.
Requirements:
A collaborative team player with curiosity and a passion for helping users succeed.
3 - 5 years of experience in technical support, technical writing, support content, or knowledge management (B2B SaaS experience is a plus).
Strong analytical skills to identify patterns in tickets, chat logs, and user feedback.
Must have proven writing experience demonstrating the ability to explain complex concepts in a clear, concise, and user-friendly style.
Outstanding written and verbal communication skills in English.
Comfortable working cross-functionally and managing multiple priorities.
Familiarity with cybersecurity is a plus.
A collaborative team player with curiosity and a passion for helping users succeed.
3 - 5 years of experience in technical support, technical writing, support content, or knowledge management (B2B SaaS experience is a plus).
Strong analytical skills to identify patterns in tickets, chat logs, and user feedback.
Must have proven writing experience demonstrating the ability to explain complex concepts in a clear, concise, and user-friendly style.
Outstanding written and verbal communication skills in English.
Comfortable working cross-functionally and managing multiple priorities.
Familiarity with cybersecurity is a plus.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
ערב
3 חודשים
