Operations Manager

The Delivery department combines intelligence, data, and technology experts to provide unique solutions to big tech clients in a wide range of abuse areas and online harms. The Operations Manager's role is to improve the efficiency, operational agility, order, coordination, and innovation of the Delivery teams. Every second saved, every process refined, and every automated workflow directly impacts Delivery's growth. This role requires a can-do approach, a mix of logic and creativity, excellent interpersonal skills, and the ability to "connect the dots" between technology, people, and processes. Roles and Responsibilities
* Work with stakeholders to capture clients Delivery requirements and translate them into well-executed business processes, including technical designs, scope, cost, schedule, and resources.
* Streamline internal & external workflows using AI and automation tools.
* Support the procurement and optimisation of Deliverys vendors and tools.
* Track and oversee budget spending.
* Develop & maintain dashboards to support decision making.
* Improve collaboration, communication, and knowledge sharing between teams and drive the adoption of best practices.
* Conduct profitability analysis.
* Act as the team leads right hand and a go-to person for ad-hoc projects.

About us:
We are the leading provider of security and safety solutions for online experiences, safeguarding more than 3 billion users, top foundation models, and the worlds largest enterprises and tech platforms every day. As a trusted ally to major technology firms and Fortune 500 brands that build user-generated and GenAI products, we empower security, AI, and policy teams with low-latency Real-Time Guardrails and a continuous Red Teaming program that pressure-tests systems with adversarial prompts and emerging threat techniques. Powered by deep threat intelligence, unmatched harmful-content detection, and coverage of 117+ languages, we enable organizations to deliver engaging and trustworthy experiences at global scale while operating safely and responsibly across all threat landscapes.

Hybrid:
Yes