Product Enablement Manager

As an Product Enablement Manager on the Professional Services group in our Tel-Aviv Office, youll work closely with our Engineering and Product teams, act as a knowledge hub and actively deliver exceptional new products to our global Professional Services group and customers.
How youll make an impact:
As a Product Enablement Manager, youll bring value by:
Play a pivotal role in the product lifecycle and its roadmap.
Work closely with our companys Engineering and Product teams on enabling new features for scale.
Take end-to-end ownership of new products and features.
From the support perspective, this includes training, creating/updating knowledge base articles, and other internal communication.
From the product perspective, it includes implementation, integration, documentation, scaling, and effectively communicating to all stakeholders.
Create and Maintain new product documentation and training for Professional Services and business teams, including creating/updating knowledge base articles.
Handle highly complex technical escalations coming from Professional Services and consult on complex implementations/issues coming from clients. This may require close dev to dev calls with clients Engineering teams.
Serve as a knowledge hub on features and our company products and ensure support issues are resolved meticulously.
Create and lead support improvement processes across the company.
Technically contribute to product maturity and scale by creating scripts, tools, and processes, as well as developing tools, processes, and automation for internal and external stakeholders.
Lead, manage, and execute cross-company technical projects and product improvements. Be willing to take on any challenge or role in the project, including hands-on contributions.
Track product performance, analyzing the quality of service (delivery/support) to our clients.