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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
17,000-23,000 ₪
We are looking for an experienced Data & Data Integrity Support Engineer who will act as the first point of contact for any question raised by customers, as well as focus on monitoring data integrity and completeness across customer environments.
This is an opportunity to develop new and improved methodologies for data validation, monitoring dashboards, and automated reporting tools. Youll be part of a technical team solving complex issues, working with cutting-edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).
Lets get down to business
What youll do:
Respond to customer technical support requests via our ticketing system in a timely and professional manner.
Proactively monitor environments and identify potential issues before they become incidents.
Diagnose and resolve complex technical issues related to data integrity, application and infrastructure.
Break down undefined customer issues and escalate them clearly to R&D with supporting data (logs, tests, replications).
Document all customer interactions and solutions in the ticketing system with clarity, and contribute to internal knowledge base.
Collaborate with Product, R&D, and Operations teams to resolve customer issues effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support as needed.
This is an opportunity to develop new and improved methodologies for data validation, monitoring dashboards, and automated reporting tools. Youll be part of a technical team solving complex issues, working with cutting-edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).
Lets get down to business
What youll do:
Respond to customer technical support requests via our ticketing system in a timely and professional manner.
Proactively monitor environments and identify potential issues before they become incidents.
Diagnose and resolve complex technical issues related to data integrity, application and infrastructure.
Break down undefined customer issues and escalate them clearly to R&D with supporting data (logs, tests, replications).
Document all customer interactions and solutions in the ticketing system with clarity, and contribute to internal knowledge base.
Collaborate with Product, R&D, and Operations teams to resolve customer issues effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support as needed.
Requirements:
4+ years of experience as a Technical Support Engineer.
Experience working with large enterprise clients.
Experience in escalation management.
Solid knowledge of Linux and/or Windows operating systems.
Hands-on experience with cloud stack technologies (e.g. Kubernetes, AWS, Elasticsearch/OpenSearch, MySQL).
Familiarity with monitoring and observability tools (e.g. Grafana, Prometheus).
Understanding of complex systems and data flows (ETL, integrations).
Experience handling support tickets for SaaS applications in production environments.
Strong troubleshooting, analytical, and problem-solving skills.
Superb written and verbal communication skills in English, with the ability to explain technical concepts clearly.
Ability to multitask, prioritize effectively, and work both independently and as part of a team.
4+ years of experience as a Technical Support Engineer.
Experience working with large enterprise clients.
Experience in escalation management.
Solid knowledge of Linux and/or Windows operating systems.
Hands-on experience with cloud stack technologies (e.g. Kubernetes, AWS, Elasticsearch/OpenSearch, MySQL).
Familiarity with monitoring and observability tools (e.g. Grafana, Prometheus).
Understanding of complex systems and data flows (ETL, integrations).
Experience handling support tickets for SaaS applications in production environments.
Strong troubleshooting, analytical, and problem-solving skills.
Superb written and verbal communication skills in English, with the ability to explain technical concepts clearly.
Ability to multitask, prioritize effectively, and work both independently and as part of a team.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
גבעתיים
תל אביב - יפו
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