עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
12,000-17,000 ₪
As a Virtualization Technical Support Engineer, you will be providing support to commercial customers, in diagnosing, isolating, reproducing, and fixing technical issues in a timely manner.
To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills.
Responsibilities:
Support Service and Resolution: Provide L1 support to Support Commercial tier customers according to VMwares best practices.
Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products mainly vSphere, vSAN, vCenter and additional products as NSX-T, Operations, Operations for logs etc.
Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds.
Keep up to date with virtualization solutions using documentation and lab tests and maintain required certifications.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Case Management and Documentation: Document every step and solution with clarity, ensuring streamlined support and smooth transitions to L2 and L3 if needed.
Customer Interaction and Support Coverage: Be the trusted expert for clients, providing direct support and 24x7 coverage for Severity 1 cases across critical platforms, ensuring customers have the confidence of round-the-clock support.
To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills.
Responsibilities:
Support Service and Resolution: Provide L1 support to Support Commercial tier customers according to VMwares best practices.
Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products mainly vSphere, vSAN, vCenter and additional products as NSX-T, Operations, Operations for logs etc.
Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds.
Keep up to date with virtualization solutions using documentation and lab tests and maintain required certifications.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Case Management and Documentation: Document every step and solution with clarity, ensuring streamlined support and smooth transitions to L2 and L3 if needed.
Customer Interaction and Support Coverage: Be the trusted expert for clients, providing direct support and 24x7 coverage for Severity 1 cases across critical platforms, ensuring customers have the confidence of round-the-clock support.
Requirements:
Experience:1+ years of hands-on experience in various IT roles.
Experience in key VMware products' core architecture, components such as vSphere, vCenter, vSAN.
Experience in VCF, NSX-T, Aria Operations, Aria Operations for Logs Advantage.
Hands-On Issue Resolution: Dive deep into technical troubleshooting, isolating problems, gathering log data, identifying patterns, and deploying solutions that drive fast, reliable results
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
Customer-centric mindset, delivering high-quality solutions that meet or exceed customer expectations.
Prior Experience: Previous roles in customer support or consulting environments, especially in a partner support model with escalation paths, are a plus.
Soft Skills: Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to explain complex technical concepts to diverse audiences.
Experience:1+ years of hands-on experience in various IT roles.
Experience in key VMware products' core architecture, components such as vSphere, vCenter, vSAN.
Experience in VCF, NSX-T, Aria Operations, Aria Operations for Logs Advantage.
Hands-On Issue Resolution: Dive deep into technical troubleshooting, isolating problems, gathering log data, identifying patterns, and deploying solutions that drive fast, reliable results
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations.
Customer-centric mindset, delivering high-quality solutions that meet or exceed customer expectations.
Prior Experience: Previous roles in customer support or consulting environments, especially in a partner support model with escalation paths, are a plus.
Soft Skills: Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to explain complex technical concepts to diverse audiences.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ערב
7 חודשים
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