Support Engineer

Join our company Customer Success group and become part of professional, unique, and global team! In this position you will get to know all our companys products and services, provide daily service and Technical Support for our companys customers, communicate daily with the global support teams in our companyand much more! Join the Team Behind the Worlds Live Stories our company is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the worlds most compelling live moments. Were on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow from contribution and production to distribution. Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional in short, they are good people to do good work with. If that sounds like something youd like to experience first-hand, please do get in touch. Location:Israel, Kfar Saba Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)