Solutions Architect

Were looking for a Solutions Architect to join our business team and lead complex and strategic processes with our partners around the world: gathering customer technical requirements, leading platform implementation and integrations, managing development processes with internal teams, and delivering high-quality performance and experience for the global fleets using the platform.

In your day-to-day role, you will manage complex, multi-stage implementation processes, gather, review, and translate customer requirements into product feature definitions, demonstrate platform best practices, train new users, and lead internal design and implementation of new product features.

Manage end-to-end customer implementation processes, from requirements gathering to post-launch support
Collaborate with customers to define requirements, translating them into PRDs and technical specifications
Guide technical customer teams through best practices of platform implementation
Become a technical platform expert, a leading resource for global partners to implement and leverage the platform capabilities within their operation
Execute platform demonstrations and onboarding for operational customer teams
Live on-site support for launches and kick-offs
Analyze and incorporate customer feedback to drive product improvements and new feature development
Identify areas for enhancement, research solutions, and lead execution to optimize platform performance and customer satisfaction