Director of BizOps/ BizOps Team Lead - Customer Facing Org

Were looking for a senior BizOps leader to oversee and grow our Business Operations function. This role is both strategic and hands-on. Youll manage a team of BizOps reps while partnering directly with department heads and senior leaders to drive operational excellence, prioritization, scale and above all else business impact. Youll ensure we make the right decisions, execute effectively, and build a team and infrastructure that grows with and adapts with the business.

Title will be adjusted based on the candidates experience.

Key Responsibilities

Develop a deep understanding of our business domains, including funnels, processes, KPIs, and pain points and recognize opportunities.
Play a pivotal role in helping the orgnization meeting its business goals, translating business priorities into impactful, scalable BizOps initiatives.
Lead, mentor, scale and grow a high-performing BizOps team, ensuring clarity of roles, accountability, and professional growth.
Oversee prioritization, sprint planning, and project management to ensure the right work is being done at the right time.
Implement and maintain strong controls to identify red flags, solve problems early, and prevent recurring issues.
Build and refine processes, infrastructure, and automation that scale with the business.
Ensure data integrity, data quality, and compliance, enabling the team to make sound data-driven decisions.
Act as a key interface between business units, BizOps, and other supporting teams.
Ensure alignment of priorities with BU leaders, department heads, and other stakeholders.