עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-27,000 ₪
Were looking for a Customer Education Team Lead to take ownership of our customer learning strategy, team performance, and operational excellence. In this role, youll lead and scale key education programs, including our AI educational experience, help center, customer community, video content our customer academy and in product education, webinars. Youll be responsible for ensuring each of these channels delivers clear, actionable, and engaging learning experiences that drive user enablement and product adoption. You'll also manage a growing team, coordinate cross-functional initiatives, and continuously optimize content delivery using performance data and feedback.
Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy
Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals
Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone
Manage high-impact projects: Own large-scale education initiatives from planning through execution
Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output
Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives
Key Responsibilities:
Lead the team: Manage onboarding, hiring, sprint planning, and professional growth across the customer education team
Optimize AI and data use: Utilize AI and track data and self-service metrics to guide improvements in automation and education strategy
Set the strategy: Define and align the teams OKRs, project priorities, and content roadmap with company goals
Oversee content quality: Review and approve Help Center articles, video scripts, academy videos, community posts, in-product messaging and more to ensure high clarity and tone
Manage high-impact projects: Own large-scale education initiatives from planning through execution
Drive operational excellence: Implement tools and workflows to improve the teams efficiency and output
Partner across teams: Collaborate with Product, Support, Customer Success and other teams to align content with key initiatives
Requirements:
3+ years of experience designing and managing customer education programs in a SaaS environment - Must
Help Centers, LMS Academies, and AI - priority
Customer communities and webinars - Advantage
Proven track record of improving self-sufficiency and reducing ticket volume through education.
Fluent English- Must
At least 1 year in a leadership role involving hiring, coaching, and performance reviews - Advantage
Hebrew speaker - Advantage
3+ years of experience designing and managing customer education programs in a SaaS environment - Must
Help Centers, LMS Academies, and AI - priority
Customer communities and webinars - Advantage
Proven track record of improving self-sufficiency and reducing ticket volume through education.
Fluent English- Must
At least 1 year in a leadership role involving hiring, coaching, and performance reviews - Advantage
Hebrew speaker - Advantage
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
