עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
11,000-16,000 ₪
As a Shift Manager in our Customer Support team, youll be at the heart of operations. Youll manage support across our written channels (chat, email, social media, and more), making sure we deliver fast, accurate, and delightful service. This is a hands-on role where youll balance real-time performance, motivate the team, and keep things running smoothly even under pressure.
What Youll Do:
Lead the shift, ensuring smooth workflows and on-time responses.
Keep an eye on performance dashboards, making sure SLA goals are met.
Create a positive, energetic atmosphere that keeps the team motivated.
Spot issues before they grow and drive immediate solutions.
Collaborate with Product, IT, and Training to improve how we serve customers.
What Youll Do:
Lead the shift, ensuring smooth workflows and on-time responses.
Keep an eye on performance dashboards, making sure SLA goals are met.
Create a positive, energetic atmosphere that keeps the team motivated.
Spot issues before they grow and drive immediate solutions.
Collaborate with Product, IT, and Training to improve how we serve customers.
Requirements:
What Were Looking For ?
2+ Proven leadership experience in Customer Support (Shift Manager / Team Lead).
Hands-on experience as a support agent (written channels preferred).
Strong communication skills, with empathy and clarity in every interaction.
A data-driven mindset - you know how to read KPIs and act on them.
Familiarity with CRM tools (Intercom is a big plus).
A natural motivator who can keep spirits high, even under pressure.
Advantages.
Your Superpowers:
A strong sense of responsibility and time management.
Customer-first mindset with high empathy.
Flexible, adaptable, and thrives in a dynamic startup environment.
What Were Looking For ?
2+ Proven leadership experience in Customer Support (Shift Manager / Team Lead).
Hands-on experience as a support agent (written channels preferred).
Strong communication skills, with empathy and clarity in every interaction.
A data-driven mindset - you know how to read KPIs and act on them.
Familiarity with CRM tools (Intercom is a big plus).
A natural motivator who can keep spirits high, even under pressure.
Advantages.
Your Superpowers:
A strong sense of responsibility and time management.
Customer-first mindset with high empathy.
Flexible, adaptable, and thrives in a dynamic startup environment.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
