Head of Customer Operation & Data

Were looking for a mature, responsible, and independent team member someone whos proactive, driven by purpose, and doesnt wait for instructions but takes initiative to improve and move things forward.
Join us on a challenging and rewarding journey, alongside top-tier professionals and a culture that blends excellence with enjoyment.
Role Overview:
Lead customer-facing operational processes and data management by building a precise, scalable, and efficient infrastructure that supports business growth and delivers clear value to our customers.
Responsibilities:
Manage a dedicated team in day-to-day management and leadership
Define clear operational goals and KPIs for the team
Continuously monitor and drive performance improvements
Establish and enforce professional standards, provide hands-on training and guidance
Own all aspects of data operations (local & offshore)
Ensure process consistency and standardization across the board
Drive continuous improvement in workflows and reduce operational errors
Design and maintain fast, clear, and efficient data flows
Customer Onboarding Ownership:
Plan and lead a value-driven, efficient onboarding process
Define what, when, and how data is integrated for each new customer
Ensure onboarding foundations support future account expansion
Measure, improve, and align with business goals
Data & Performance Analytics:
Monitor performance trends across teams and processes
Own the teams delivery against business and operational KPIs (quality, accuracy, speed)
Drive cost reduction, operational effectiveness, and customer value
Success Metrics:
Error rate and data accuracy
SLA / turnaround time per customer or file
Quality and consistency of onboarding process
Performance of the offshore team in the Philippines
Continuous quarterly performance improvement