Delivery Engineer

were looking for a unique kind of engineer.
This is not a classic SRE role. Its for someone who lives at the intersection of software, systems, and physical operationswho can guide complex deployments remotely, troubleshoot bizarre edge cases in live environments, and build the automation and structure that make all of it repeatable at scale.
As part of the Ops Technology team, youll take charge of deploying our system in live stores, working closely with customer technology teams and 3rd-party integrators. Youll monitor installations, debug weirdness from afar, guide teams through configuration and calibration, and evolve the tooling that makes it all work across hundreds of diverse store environments.
In this role, youll not only operationalize deployments at scaleyoull gain a deep understanding of core algorithms and engineering stack to ensure every store performs at its best. Your work will help bridge the gap between code and real-world execution, turning complexity into repeatable success.
A day in the life:
Oversee and drive deployments of system in stores around the worldremotely, reliably, and at scale
Guide and support customer tech teams and 3rd-party integrators during store setups (camera calibration, product database uploads, system configurations, etc.)
Debug and resolve real-world failures that arise when software meets physical retail complexity
Design and refine deployment tools and pipelines that support rapid, scalable, and low-touch installs
Collaborate cross-functionally with R&D, product, and field teams to harden the system against operational variance
Act as Tier 2/3 technical escalation, stepping in when deployment blockers need hands-on attention
Build documentation, processes, and field guides to enable integrators and client teams to succeed