Director of Customer Value & Insights

We are looking for a Director of Customer Value & Insights.
As the Director of Customer Value & Insights, youll lead a new function at the intersection of data, business value, and customer success.
Your mission: help our internal teams and clients unlock business impact from technology by crafting data-driven insights, performance narratives, and operational recommendations that deliver measurable results.
This is not an internal analytics roleits a high-exposure, insight-generating position that partners directly with Expansion Managers and customers. Youll dive deep into operational data, structure complex problems, and guide strategic conversations with top-tier global retailers.
A day in the life:
Partner with our team and our customers to identify key business questions and structure data-driven approaches
Work with Analytics Engineers to define and extract the right metrics, trends, and performance drivers
Lead investigations into store-level or deployment-wide issues using operational data and insights
Help customers quantify ROI, uncover hidden value, and define KPIs that demonstrate business impact
Translate operational complexity into compelling insight materials for customer-facing discussions
Serve as a Tier-2/3 thought partner for Expansion Managers tackling hard, ambiguous operational problems
Contribute to the development of customer-facing insight tools and reporting frameworks
Build a customer value function from zerowith direct influence on growth and retention
Shape how we deliver strategic insights across dozens of retail deployments
Work directly with a high-caliber team and cutting-edge real-world AI
Be part of the team making operational excellence visible and valuable to every customer