Senior Technical Program Manager

We are looking for an experienced, creative, and highly motivated Senior Technical Program Manager to join our team. This role is ideal for someone passionate about driving complex software initiatives, with deep experience in Jira administration, strong proficiency in Excel, with experience using Tableau and emerging AI-powered reporting solutions.
As a Senior TPM, you will work cross-functionally with global stakeholders and internal development teams to ensure flawless execution of technical programs, build alignment across teams and geographies, and continuously refine our program delivery practices.
Key Responsibilities
Serve as the primary Jira administrator configure and maintain projects, workflows, permissions, automations, dashboards, and reporting to support evolving team needs and delivery processes
Lead and coordinate programs that span multiple teams, departments, and geographical locations, ensuring alignment, collaboration, and delivery across diverse stakeholders
Create and maintain reporting tools and dashboards using Excel, Tableau, and AI-based solutions to track program health, resourcing, and performance metrics
Own and drive the full lifecycle of multiple software projects planning, execution, delivery, and retrospective
Track project timelines, milestones, and deliverables; escalate issues proactively
Provide clear and regular communication to stakeholders, including risk assessments and mitigation plans
Lead and support quarterly planning processes, creating clarity and visibility across all levels of the organization
Serve as an Agile coach for cross-functional teams, helping embed best practices and workflows
Identify delivery bottlenecks and proactively work with teams to remove roadblocks
Provide program management support for specific initiatives or teams as needed
Collaborate with engineering teams in support of customer-facing projects including troubleshooting and progress tracking.