Billing Business Operations Manager

Required Billing Business Operations Manager
Israel - Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
Billing according to usage is at the heart of our CCaaS Product Development-to Quote- to Cash process. It involves many stakeholders until the invoice is issued monthly.
Identifying the errors root-causes and how to prevent them from happening again is therefore complex and important task.
In case of errors, calculating how much to charge or credit the customer is also not a straight-forward task, and mistakes can lead to revenue leakage.
Objectives:
To identify and execute actions to put in place quality gates and validation mechanisms in order to eliminate billing errors
To use Billing expertise to review credit and invoice correction cases before approval in order to ensure we do not over-compensate customers for errors
How will you make an impact?
Tasks:
Review all credits, invoice corrections, backbills and re-bills cases and actions before execution
Modify $ amount, as applicable, for COO & Business Finance final approval
Capture systematically all data related to the error - how, why, when and who
Identify required quality gates, validation mechanisms and process changes
Lead pro-active search and fix for similar dormant errors, before they occur
Roadmap development and execution:
Participate in aggregating required changes into prioritized billing excellence roadmap
Execute initiatives to put in place quality gates and validation mechanisms
Success measurements:
Customer errors / Invoiced customers
Billing e-2-e errors / Customer errors
% Reduction of credit and re-bill $ amounts between requested and processed.