Business Analyst

Were looking for a strategic and detail-oriented Business Analyst to drive impact across our post-sales teams -including Customer Success, Technical Advisors, Support, and Customer Marketing. In this role, youll play a critical part in shaping and executing our data strategy, providing actionable insights and optimizing key processes.
You will have the opportunity to influence business decisions through data and help scale our customer-facing operations. This is a high-impact role where your work will directly support smarter, data-driven decision-making across the organization
Responsibilities:
Act as the go-to resource for customer data insights and process improvements across teams
Proactively Identify trends, performance gaps, and activity patterns to inform leadership decisions
Support revenue growth by analyzing key business metrics (e.g., Renewal Rate,NRR, GRR, adoption, risk, usage)
Develop and maintain business review cadences including sales forecasts, quarterly business reviews, board meetings and other leadership initiatives
Enhance data usability through tools like Salesforce, Gainsight, Gong using automation and workflow optimization
Ensure data accuracy, implement audit processes and establish standards to achieve impeccable Salesforce data hygiene
Leverage AI-powered tools and predictive analytics to drive smarter decision-making, automate reporting, identify customer trends / risk signals proactively