Platform Insights Manager

At our company, we empower businesses to thrive in todays fast-paced world. As a Platform Insight Manager, you will oversee large, cross-functional programs that have a direct impact on our companys long-term business success. Your focus will be on program ownership, strategic alignment, and process governance across multiple teams and domains.
Were looking for a hands-on, analytical leader to drive how the Platform organization measures success. As Platform Performance & Insights Manager, youll take top-level OKRs and translate them into KPI frameworks across domains and crews. Youll ensure execution is trackable, progress is visible, and teams are focused on what matters most. Youll partner deeply with Domain leadership to establish a performance engine that supports timely, cross-domain decision-making. This role focuses on defining, operationalizing, and scaling the KPI framework that enables the Platform organization to measure what matters. It involves partnering closely with domain ops and crew leaders to implement KPIs consistently across teams, track progress over time, and communicate performance insights clearly.
What you'll do:
Design and evolve the KPI framework that translates Platform-level OKRs into measurable KPIs across domains and crews, covering product outcomes, modernization velocity, delivery impact and organizational effectiveness.
Partner across domains, crews and guilds to align on metric definitions, ensure data integrity, and embed KPIs into operational rhythms.
Build, scale, and maintain trusted dashboards and reporting pipelines using BI tools to provide timely, actionable insights to teams and leadership
Translate performance data into compelling narratives, surfacing trends, risks, and opportunities to inform decisions and highlight areas for improvement.
Facilitate recurring performance reviews and metrics pulses, driving accountability, transparency, and cross-domain alignment around goals and outcomes.
Own governance and documentation for metrics - including definitions, data sources, cadences, and change tracking - to ensure consistency and self-service across the organization.
Continuously improve the insights operating model, proactively identifying gaps, streamlining reporting, and enabling teams to act on data with clarity and confidence.