IT Support Specialist לחברה בתל אביב

Provide IT technical support to the company employees (software, hardware, security, network, etc.) * Manage IT Support tickets queue according to the company's SLA and KPI's in order to provide quick, efficient and professional support * Work in accordance with IT policies and guidelines (SLA, KPI's, etc.) * Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.) * Research and recommend innovative solutions and, where possible, automated approaches for IT tasks * Troubleshoot, investigate and solve complex IT issues related to: * Computers and servers software (systems configuration, software management) * Computers and servers hardware (upgrades, maintenance & replacement) * Operating systems (Windows, MacOS) * Network infrastructures (LAN, WAN, VPN) * Company IT systems and business applications * Support & implement new technologies/systems * Other duties as needed or assigned Provide IT technical support to the company employees (software, hardware, security, network, etc.) * Manage IT Support tickets queue according to the company's SLA and KPI's in order to provide quick, efficient and professional support * Work in accordance with IT policies and guidelines (SLA, KPI's, etc.) * Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.) * Research and recommend innovative solutions and, where possible, automated approaches for IT tasks * Troubleshoot, investigate and solve complex IT issues related to: * Computers and servers software (systems configuration, software management) * Computers and servers hardware (upgrades, maintenance & replacement) * Operating systems (Windows, MacOS) * Network infrastructures (LAN, WAN, VPN) * Company IT systems and business applications * Support & implement new technologies/systems * Other duties as needed or assigned