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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
28,000-35,000 ₪
We are seeking an experienced and dynamic Head of Customer Support to lead and shape our customer support & experience department.
In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource
As Head of Customer Support, you will play a central role in shaping and driving our customer service excellence.
Our Customer Support goes beyond support - it is a core pillar of our brand. Our CX team plays a vital role in assisting customers through challenges in their digital journey while ensuring satisfaction, driving retention, and supporting brand growth. By leveraging insights from user interactions, we actively drive product improvements and innovation to deliver lasting value and a sense of protection for our customers.
You will:
Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance
Define, monitor, and act on key support metrics to drive continuous improvement and ensure our support team remains one of our most cherished brand assets.
Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.
Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.
In this role, you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource
As Head of Customer Support, you will play a central role in shaping and driving our customer service excellence.
Our Customer Support goes beyond support - it is a core pillar of our brand. Our CX team plays a vital role in assisting customers through challenges in their digital journey while ensuring satisfaction, driving retention, and supporting brand growth. By leveraging insights from user interactions, we actively drive product improvements and innovation to deliver lasting value and a sense of protection for our customers.
You will:
Lead, mentor, and develop a department of 2 team leads, experts and about 30 Customer Support Specialists to excellent performance
Define, monitor, and act on key support metrics to drive continuous improvement and ensure our support team remains one of our most cherished brand assets.
Deeply understand customer needs and advocate for them, identifying opportunities to enhance satisfaction, retention, and growth.
Be a hands-on leader, guiding the team through complex customer scenarios and fostering a solutions-oriented culture.
Requirements:
5+ years of experience managing call center operations, with at least 2 team leads and an operation then more than 30 agents.
Experience in managing a complex customer experience operation that includes In-house / Outsourced service providers.
A proven track record of leveraging tools, data, and processes to scale operations while maintaining outstanding customer experiences.
A deep understanding of customer behavior, expectations, and satisfaction drivers, paired with a passion for service and continuous improvement.
Demonstrated success in leading KPI-driven teams, driving customer satisfaction, retention, and upselling opportunities.
Strong problem-solving skills and the ability to translate customer feedback into actionable product improvements.
5+ years of experience managing call center operations, with at least 2 team leads and an operation then more than 30 agents.
Experience in managing a complex customer experience operation that includes In-house / Outsourced service providers.
A proven track record of leveraging tools, data, and processes to scale operations while maintaining outstanding customer experiences.
A deep understanding of customer behavior, expectations, and satisfaction drivers, paired with a passion for service and continuous improvement.
Demonstrated success in leading KPI-driven teams, driving customer satisfaction, retention, and upselling opportunities.
Strong problem-solving skills and the ability to translate customer feedback into actionable product improvements.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
רמת גן
