AI Project team leader, Customer Support

We're looking for a team lead to own our AI chatbot and tech projects. Youll manage the chatbot project coordinators who prompt engineer our AI bot and AI agents, guide roadmap and priorities, and lead improvements in our AI agents, autoflows, and performance. This role is a mix of project ownership, team management, and hands-on execution - focused on making our AI experience smarter and smoother for users and agents.
What am I going to do?:

* Lead AI chatbot and tech projects through full lifecycle: discovery, delivery, and optimization
* Manage day-to-day tasks, sprints, and team priorities
* Work with CS director to define and improve autoflows, AI agent performance, and related processes
* Identify and lead process and AI improvement initiatives to meet customer and business needs
* Track KPIs, spot gaps, and drive data -based decisions
* Collaborate with product teams to enhance AI agents and automate processes
* Stay updated on AI and chatbot best practices
* Help team members grow by coaching, sharing knowledge, and creating opportunities to improve their skills and expertise
Equal opportunities:
At our company, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. we are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, our company will provide accommodation to individuals with disabilities or a special need.