Support Operations - Content Specialist

Were looking for an excellent and passionate Content Specialist to join our Support Operations team and and participate in all phases and aspects of creating high-quality documentation. You will join the Support Operations team. You will collaborate closely with Support leadership and cross-functional teams to identify documentation needs and create content.
Responsibilities:
Evaluate and define the Support team's documentation requirements for business workflow procedures.
Drive the execution of the content strategy for multiple applications by directly contributing high-quality, user-focused technical content and coordinating the efforts of subject matter experts, reviewers and other writers
Gain a deep understanding of the company's product and Support services, and translate complex information into simple, polished, engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights into language for user success
You will create an author and effectively re-use and update technical, user-friendly content and procedures that clearly explain Support business workflows.
Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, process documentation, and customer-facing messaging.
Establish a strong communication channel and build excellent working relationships with a diverse set of stakeholders, like Product Support, Information Systems, Logistics, Product and R&D teams.
You will need to use your organizational skills to be able to work within the Support group to schedule, prioritize, and deliver content in an Agile environment.
Evaluate current content and develop innovative methods for improvement.