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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
35,000-50,000 ₪
The ideal candidate will have a proven track record in developing and implementing customer success strategies, fostering strong client relationships, and collaborating cross-functionally to ensure customer success aligns with our business objectives.
Key responsibilities for this role include:
- Leading and managing our global customer success organization across all regions.
- Developing and implementing a customer success strategy to maximize retention, satisfaction, and growth.
- Defining key KPIs and metrics to measure customer success performance.
- Building and leading a high-performing customer success team, while providing mentorship and professional development.
- Advocating for customer needs and feedback within the organization.
In addition, the Director of Customer Success will be responsible:
for establishing and maintaining strong relationships with key customers,
acting as a trusted advisor, and developing strategies to enhance customer engagement, adoption, and value realization. They will also drive initiatives to proactively address customer challenges and improve the overall customer experience.
Retention and expansion efforts are crucial for this role, including implementing customer onboarding and engagement strategies to improve retention rates, identifying upselling and cross-selling opportunities in collaboration with sales and product teams, and monitoring customer health metrics to prevent churn and enhance customer lifetime value.
Cross-functional collaboration is essential, as this role will work closely with sales, product, marketing, and support teams to align customer success efforts with business goals. The Director will also provide valuable customer insights to influence product development and enhancements, ensuring seamless communication and handoffs between pre-sales, onboarding, and support teams.
Key responsibilities for this role include:
- Leading and managing our global customer success organization across all regions.
- Developing and implementing a customer success strategy to maximize retention, satisfaction, and growth.
- Defining key KPIs and metrics to measure customer success performance.
- Building and leading a high-performing customer success team, while providing mentorship and professional development.
- Advocating for customer needs and feedback within the organization.
In addition, the Director of Customer Success will be responsible:
for establishing and maintaining strong relationships with key customers,
acting as a trusted advisor, and developing strategies to enhance customer engagement, adoption, and value realization. They will also drive initiatives to proactively address customer challenges and improve the overall customer experience.
Retention and expansion efforts are crucial for this role, including implementing customer onboarding and engagement strategies to improve retention rates, identifying upselling and cross-selling opportunities in collaboration with sales and product teams, and monitoring customer health metrics to prevent churn and enhance customer lifetime value.
Cross-functional collaboration is essential, as this role will work closely with sales, product, marketing, and support teams to align customer success efforts with business goals. The Director will also provide valuable customer insights to influence product development and enhancements, ensuring seamless communication and handoffs between pre-sales, onboarding, and support teams.
Requirements:
Qualifications for this position include:
- A Bachelor's or Master's degree in Business or Software Engineering.
- Over 10 years of experience in customer success, account management, or a related role, preferably with enterprise customers in the cybersecurity area.
- A minimum of 5 years of experience in SaaS technology and large enterprise solutions, with a preference for cybersecurity.
- At least 3 years in a leadership position, managing global customer success teams and multimillion ARR size operations.
- A strong understanding of customer lifecycle management, retention strategies, and customer engagement metrics.
- Experience working with CRM and customer success platforms such as Salesforce, Gainsight, and HubSpot.
- Excellent communication, problem-solving, and leadership skills, with the ability to drive data-driven decision-making and process improvements.
Qualifications for this position include:
- A Bachelor's or Master's degree in Business or Software Engineering.
- Over 10 years of experience in customer success, account management, or a related role, preferably with enterprise customers in the cybersecurity area.
- A minimum of 5 years of experience in SaaS technology and large enterprise solutions, with a preference for cybersecurity.
- At least 3 years in a leadership position, managing global customer success teams and multimillion ARR size operations.
- A strong understanding of customer lifecycle management, retention strategies, and customer engagement metrics.
- Experience working with CRM and customer success platforms such as Salesforce, Gainsight, and HubSpot.
- Excellent communication, problem-solving, and leadership skills, with the ability to drive data-driven decision-making and process improvements.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
