SMB Account Manager

At our company, were reinventing DevOps to help the worlds greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if youre willing to do more, your career can take off. And since software plays a central role in everyones lives, youll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust our company to manage, accelerate, and secure their software delivery from code to production -- a concept we call liquid software. Wouldn't it be amazing if you could join us in our journey?
At our companys Sales Onboarding program, a 2 weeks professional on-boarding program, you will learn from our professionals all about our company and the DevOps industry, our companys products and offerings, Sales tools, methods and processes and experience hands-on sales training. As a our company Account Manager, you have the opportunity to join an A team making a strong impact on our companys continued growth by new customer acquisitions. The passion for building relationships will be your driving force. Are you ready to take the leap?
As an SMB Account Manager in our company you will
Develop long-term customer relationships, while promoting retention and loyalty
Manage new logos as well as expansion opportunities and renewals process for portfolio of customers
Manage expansion opportunities and renewals process for portfolio of customers
Analyze usage metrics to understand customers usage of our companys product (evaluate product adoption)
Contact customers throughout the life cycle to identify potential growth opportunities
Maintain long-term account health and relationships; Work with customers to ensure satisfaction and happiness
Drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success
Use salesforce.com and another sales enablement tools.