IT Support Specialist

We are looking for a motivated and customer-oriented IT Support Specialist to provide technical support to our employees. As a key member of the IT team, you will be the first point of contact for technical issues and will help ensure smooth day-to-day operations by resolving hardware, software, and network problems promptly and efficiently.
Responsibilities:
Serve as the first point of contact for users seeking technical assistance (via ticketing system, email, or in-person).
Providing end-user support to all employees globally.
Troubleshoot and resolve hardware, software, and network-related issues.
Provide support for Windows, macOS, Microsoft Office, email systems, and other standard software.
Set up and configure new user accounts, computers, and mobile devices.
Escalate complex issues to higher-level IT staff as needed.
Maintain documentation of support activities and technical procedures.
Assist in maintaining IT inventory and tracking assets.