Technical Account Manager (TAM)

We are seeking a skilled Senior Technical Account Manager (TAM) to join the company's Cybersecurity Consulting team. The ideal candidate will be responsible to position our company as a trusted partner with our global enterprise customers portfolio, while bridging the gap between a wide portfolio of cybersecurity services and our customers' business objectives. This role requires a blend of technical affinity, strategic thinking, and exceptional communication and relationship management skills.
The Senior TAM will be responsible to translate client needs into successful projects in variety of cybersecurity defensive domains, including Cloud security, Threat detection and response, DevSecOps, Infrastructure security and more.
Job Description:
Strategic Technical Accounts Management
Translate clients' needs into our company's solutions Collaborate with internal teams to address complex client requirements
Identify upsell and cross-sell opportunities within existing accounts
Conduct regular business reviews, including QBRs, to ensure client satisfaction and identify growth opportunities
Technical Project Management
Join effort with delivery teams to ensure successful projects delivery and high client satisfaction in variety of domains, including Cloud security, Threat detection and response, DevSecOps, Infrastructure security and more.
Monitor project progress and quality and provide regular updates to stakeholders
Ensure timely resolution of technical issues and escalations
Stay current with industry trends and emerging threats to provide proactive recommendations
Develop and maintain relationships with clients to position the company's Cybersecurity team as a trusted partner.