עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

רמת גן

חברה בתחום כללי

רמת גן
מלאה
18,000-25,000 ₪ (הערכה מבוססת AI)
הערכה מבוססת AI ולא שכר של המעסיק

We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.
Responsibilities:
Install and upgrade the customer environments with the solution
Provide technical assistance to customers
Diagnose and troubleshoot software and hardware-related issues
Deliver solutions to resolve customer concerns effectively
Keep accurate records and document customer issues and resolutions
Collaborate with internal teams for efficient problem resolution.

Requirements:
At least 5 years of experience as a Customer Support or Implementation
Strong technical skills, including proficiency in operating systems (Linux), networking, API, software troubleshooting, and problem-solving methodologies
Experience with cloud technologies is an advantage
Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
Ability to work independently and as part of a team in a collaborative environment
Highly organized, detail-oriented, and capable of effective time management and task prioritization
Readiness to travel to a customer site at least once a month
High-level proficiency in English
Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques.

This position is open to all candidates.