part of the Optimax Eyewear grouphas rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.

Through innovative technology and AI-driven solutions, reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chainfrom product design and manufacturing to optical lens production and digital experience.

We are looking for a Customer Experience Fulfillment & Processing Associate to join our team.
The CX Fulfillment & Processing Associate responsibilities include online eyewear processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.
Your Day-to-Day:

Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication