Collection Specialist

We are looking for a proactive and detail-oriented Collection Specialist to help manage and optimize our collections process. In this role, youll take ownership of outstanding invoices and payments, working independently to minimize profit loss while ensuring a smooth and efficient workflow. If you thrive in an environment with problem-solving, enjoy working with automated payment systems, and have a keen eye for detail, wed love to hear from you!
What you will do..
Manage and oversee the collection of outstanding invoices, ensuring timely resolution while following company policies.

Proactively communicate with customers (via email and phone) to address billing inquiries and facilitate collections.

Monitor daily incoming payments through an automated system, ensuring accuracy and proper reconciliation with company records.

Analyze and report on aging accounts, disputes, and collection trends to support financial decision-making.

Develop and implement strategies to improve collection efficiency and success rates.

Prepare, monitor, and evaluate collection performance metrics and goals.

Collaborate with cross-functional and global teams to align collection efforts and optimize financial processes.

Enforce credit policies and procedures to ensure smooth operations and prevent excessive credit exposure.

Participate in key strategic initiatives and support ad hoc financial projects as needed.