עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
you will be responsible for managing team leaders and overseeing various operational aspects of our customer service department including working with outsource
As Head of Customer Support, you will play a central role in shaping and driving our customer service excellence. This Complex leadership position involves managing team leaders and overseeing various operational aspects of our customer service department, including in-house operations and outsourced partnerships
At morning, Customer Support goes beyond support - it is a core pillar of our brand. Our CX team plays a vital role in assisting customers through challenges in their digital journey while ensuring satisfaction, driving retention, and supporting brand growth. By leveraging insights from user interactions, we actively drive product improvements and innovation to deliver lasting value and a sense of protection for our cust
As Head of Customer Support, you will play a central role in shaping and driving our customer service excellence. This Complex leadership position involves managing team leaders and overseeing various operational aspects of our customer service department, including in-house operations and outsourced partnerships
At morning, Customer Support goes beyond support - it is a core pillar of our brand. Our CX team plays a vital role in assisting customers through challenges in their digital journey while ensuring satisfaction, driving retention, and supporting brand growth. By leveraging insights from user interactions, we actively drive product improvements and innovation to deliver lasting value and a sense of protection for our cust
Requirements:
5+ years of experience managing call center operations, with at least 2 team leads and an operation then more than 30 agents.
Experience in managing a complex customer experience operation that includes In-house / Outsourced service providers.
A proven track record of leveraging technology, tools, data, and processes to scale operations while maintaining outstanding customer experiences.
Demonstrated success in leading KPI-driven teams, driving customer satisfaction, retention, and upselling opportunities.
Strong problem-solving skills and the ability to translate customer feedback into actionable product improvements.
Experience in building new operations, particularly call centers, from the ground up is highly desirable.
5+ years of experience managing call center operations, with at least 2 team leads and an operation then more than 30 agents.
Experience in managing a complex customer experience operation that includes In-house / Outsourced service providers.
A proven track record of leveraging technology, tools, data, and processes to scale operations while maintaining outstanding customer experiences.
Demonstrated success in leading KPI-driven teams, driving customer satisfaction, retention, and upselling opportunities.
Strong problem-solving skills and the ability to translate customer feedback into actionable product improvements.
Experience in building new operations, particularly call centers, from the ground up is highly desirable.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
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לחברה קמעונאית דרוש/ה מנהל/ת מוקד שירות לקוחות
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ראשון לציון
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לחברת האופנה GONG דרוש/ה מנהל/ת שירות לקוחות!
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חולון
אופנת גונג בעמ
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CUSTOMER EXPERIENCE MANAGER
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תל אביב - יפו
Get-in
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מנהל שירות לקוחות
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חיפה
האאט דילברי בע"מ
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דרוש /ה מנהל /ת מערך שירות לקוחות לחברת אופנה מובילה בישראל
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קיסריה
מאניה ג'ינס
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מנהל/ת מערך שירות לקוחות
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קיסריה
אור מניה
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