Microsoft Dynamics 365 CRM Team Lead

Who We Are Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global FinTech's. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world. We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple — our nimble, adaptive, and collaborative culture. Together we are at the forefront of technology and innovation in financial services, and we invite collaborative and motivated high performers to join our rapidly expanding team.
About Our Team Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently What We’re Looking for This role plays a critical role for Cross River and will report to Head of Enterprise Systems. Should be able to perform the Microsoft Dynamics 365 CRM Administrator role, working mostly US hours (NY Time Zone) The Microsoft Dynamics 365 CRM Administrator is an expert of Microsoft suite of products including Dynamics 365, Power Pages, Power Automate, Teams, SharePoint and Outlook and should be able to bring the best practices with respect to the products integration and configuration to achieve better customer and user experience. Roles and Responsibilities
* Establish the overall Microsoft technical stack at Cross River across Dynamics 365, Power Automate, Power Apps, SharePoint, Teams, and Outlook to ensure we can maximize the benefits from the Microsoft stack while offering ensuring scalability, flexibility, and agility towards our Partner Onboarding and Experience processes.
* Responsible for the design, administration, planning, development, implementation, and maintenance of the Microsoft Platform including Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams.
* Administer all configuration and development changes within Dynamics 365 CRM, Power Pages, Power Automate, Power Apps, SharePoint, and MS Teams to support business process and operational requirements at Cross River.
* Act as techno?functional SME for D365 CRM/Marketing, Power Platform
* Identify process improvements and configure/optimize D365
* Manage business process flows, model?driven apps, and training
* Provide architecture, configuration, admin support and end?user assistance
* Champion data accuracy, perform data selections/uploads/reports
* Document processes and development requirements
* Management of environment lifecycle oversight (Prod/Sandbox), ALM/DevOps pipeline (Azure DevOps, Git) ownership, automated testing, and release governance, capacity/licensing management, environment provisioning strategy and management, security & audit monitoring, disaster?recovery, and data encryption and data retention policies, data retention schedules, GDPR/GLBA compliance, or Data Loss Prevention (DLP) policies.
* Provide technical support to end users, diagnosing and resolving problems - Document system configuration and changes.

Work from the Jerusalem office:
Flexible hybrid work mode of 3 days a week in office Join us in Jerusalem’s high-tech park in Har Hotzvim, where fresh air and green landscapes surround our Cross River offices, designed for optimal comfort and productivity. Enjoy thoughtfully designed meeting