Director of Account Management

Were looking for an experienced and strategic Director of Account Management to lead our Account Management teams in Israel. In this senior role, you'll be responsible for scaling, mentoring, and enabling multiple high-performing teams, implementing best practices, ensuring ongoing account success, renewal growth, and expansion. This is a fantastic opportunity for a hands-on leader with a deep understanding of SaaS dynamics and customer-centric growth. Responsibilities:
* Lead, develop, and manage strong teams of Account Managers.
* Focus on hiring top talent and a winning organization.
* Define and implement best-in-class account management practices and workflows.
* Drive account retention, expansion, and customer satisfaction metrics.
* Work closely with Sales to align on customer lifecycle goals and handoffs.
* Establish scalable processes and KPIs to monitor team performance and customer outcomes.
* Support strategic enterprise accounts when necessary.
* Collaborate with product and marketing teams to ensure the voice of the customer is heard.