Technology Specialist

a fast-growing medical technology company transforming the fields of hematology and cell morphology analysis with innovative technology. As a team, we work to enable faster, earlier detection and diagnosis of blood-related diseases, so patients can start treatment sooner and have better outcomes. We are collaborative and global - and every individual at Labs is part of a life-saving mission.

What youll be doing
As Technology Specialist, you will handle customer technical support cases through phone, email, and chat submissions. You will provide systems support for clients in all business units by troubleshooting, diagnosing, resolving, and documenting cases. Youll become a subject matter expert on all existing and future products.

Your responsibilities will include:
Contributing to the departments knowledge base and how-to documentation
Performing field installations and repairs globally
Testing software updates and conducting regression testing
Working in a team environment while exercising independent discretion
On occasion, being on-call and attending to technical issues outside of normal business hours
Travelling within Israel and internationally 40-60%