IT Manager

seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects. The position includes: Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills. Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction. Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment. Define IT infrastructure strategy, architecture, and processes to align with organizational goals. Ensure the security of data, network access, and backup systems. Lead desktop and Help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions. Monitor performance and maintain systems according to requirements. Troubleshoot issues and outages effectively. Act as the focal point of contact for all IT services. Lead and support corporate IT initiatives, including projects related to the companys deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.