Technical Account Manager, Enterprise Support

Would you like to join one of the fastest-growing organizations within us, and help customers of all industries and sizes gain the best value and service from us? our Enterprise Support, Technical Account Managers (TAM) support our customers creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM, you will help craft and execute strategies to drive our customers adoption and use of our services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent us within a customers environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers our environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from us. This position will require the ability to travel 10% or more as needed.