עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
As a UAT Service OPS Engineer, you will play a critical role in supporting our enterprise-grade iLottery platforms. Acting as a technical bridge between our customers and internal teams, you'll resolve complex issues, contribute to continuous service improvements, and ensure our solutions meet the highest standards of reliability and performance.
Key Responsibilities:
Serve as a key contact for technical supportresponding via email and JIRA Tickets.
Provide Tier 3/4 technical support for both internal stakeholders and external clients, ensuring high-quality service.
Collaborate with cross-functional teams, including R&D and customer support, to analyze and resolve complex product issues.
Own technical problem resolution from identification through resolution, employing best practices in troubleshooting and root cause analysis.
Prioritize and monitor active support issues to ensure timely resolution and customer satisfaction.
Contribute to documentation and knowledge sharing to improve team performance and customer outcomes.
Key Responsibilities:
Serve as a key contact for technical supportresponding via email and JIRA Tickets.
Provide Tier 3/4 technical support for both internal stakeholders and external clients, ensuring high-quality service.
Collaborate with cross-functional teams, including R&D and customer support, to analyze and resolve complex product issues.
Own technical problem resolution from identification through resolution, employing best practices in troubleshooting and root cause analysis.
Prioritize and monitor active support issues to ensure timely resolution and customer satisfaction.
Contribute to documentation and knowledge sharing to improve team performance and customer outcomes.
Requirements:
What We're Looking For:
Fluent English Strong verbal and written communication skills are essential.
Technical Troubleshooting Expertise Proven ability to creatively and effectively resolve complex technical issues.
Customer-First Mindset Experience working in client-facing roles focusing on results and satisfaction.
Understanding of web technologies, client/server architecture, API, and SQL Strongly preferred
Familiarity with web debugging tools (e.g., browser dev tools, Postman) An advantage
Bachelor's degree in Computer Science, Software Engineering, or related field A plus.
Experience in a technical support or application support role (2+ years) Preferred.
Self-motivated, quick learner, collaborative, and comfortable working in a fast-paced, global environment.
What We're Looking For:
Fluent English Strong verbal and written communication skills are essential.
Technical Troubleshooting Expertise Proven ability to creatively and effectively resolve complex technical issues.
Customer-First Mindset Experience working in client-facing roles focusing on results and satisfaction.
Understanding of web technologies, client/server architecture, API, and SQL Strongly preferred
Familiarity with web debugging tools (e.g., browser dev tools, Postman) An advantage
Bachelor's degree in Computer Science, Software Engineering, or related field A plus.
Experience in a technical support or application support role (2+ years) Preferred.
Self-motivated, quick learner, collaborative, and comfortable working in a fast-paced, global environment.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ירושלים
תל אביב - יפו
ערב
7 חודשים
