Client Support Specialist (Graduate Role)

We are looking for a Client Support Specialist (Graduate Role).
Responsibilities:
Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies
Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken
Support clients across the different reference data, pricing and index level inquiries, methodology question etc.
Analyze valuation disputes and discrepancies, and troubleshoot technical issues
Use multiple types of tools and systems to conduct analysis
Problem solving and troubleshooting
Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers
Identify trends to address with the client or internally to improve client experience and workflow
Communicate with colleagues to maximize efficiencies
Tracking client questions and issues