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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
15,000-20,000 ₪
Required CX Operations Specialist
Job description
As our CX Operations Specialist, you'll be responsible for managing and optimizing the tools, processes, and systems that power out customer experience. You'll work closely with the CX Squad Team Lead to manage the customer experience technology stack, automate processes, optimize reporting, and ensure the team meets its KPIs. Your role is crucial in scaling our customer experience operations efficiently.
Responsibilities:
Lead process automation and campaign management
Serve as the Salesforce subject matter expert for the CX team
Optimize tools and reporting systems for maximum efficiency
Track and report on group KPI attainment
Implement and manage customer experience workflows and processes
Design and document standard operating procedures for CX processes
Collaborate with other departments to ensure seamless customer experience) using scale approaches (marketing, AMs, academy, product, and support
Identify and implement opportunities for operational improvements
Responsible for OneVoice outbound effort.
Job description
As our CX Operations Specialist, you'll be responsible for managing and optimizing the tools, processes, and systems that power out customer experience. You'll work closely with the CX Squad Team Lead to manage the customer experience technology stack, automate processes, optimize reporting, and ensure the team meets its KPIs. Your role is crucial in scaling our customer experience operations efficiently.
Responsibilities:
Lead process automation and campaign management
Serve as the Salesforce subject matter expert for the CX team
Optimize tools and reporting systems for maximum efficiency
Track and report on group KPI attainment
Implement and manage customer experience workflows and processes
Design and document standard operating procedures for CX processes
Collaborate with other departments to ensure seamless customer experience) using scale approaches (marketing, AMs, academy, product, and support
Identify and implement opportunities for operational improvements
Responsible for OneVoice outbound effort.
Requirements:
4+ Years experience in CX operations, customer success operations, or project management
Strong knowledge of Salesforce
Experience with process automation and workflow optimization
Data analysis skills with the ability to translate insights into action
Project management capabilities for managing CX initiatives
Strong understanding of customer experience metrics and KPIs
Problem-solving mindset with attention to detail
Excellent communication and collaboration skills
Experience with campaign management a plus
Knowledge in Zendesk, Hubspot, Gong engage - Huge plus
Bachelor's degree in business, or related field preferred.
4+ Years experience in CX operations, customer success operations, or project management
Strong knowledge of Salesforce
Experience with process automation and workflow optimization
Data analysis skills with the ability to translate insights into action
Project management capabilities for managing CX initiatives
Strong understanding of customer experience metrics and KPIs
Problem-solving mindset with attention to detail
Excellent communication and collaboration skills
Experience with campaign management a plus
Knowledge in Zendesk, Hubspot, Gong engage - Huge plus
Bachelor's degree in business, or related field preferred.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
