Head of Account Management

Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players worldwide.

Spinomenal is seeking a highly capable and strategically minded Head of Account Management to lead and scale our global Account Management organization. This role oversees three Account Management teams and plays a pivotal part in strengthening customer relationships, driving revenue expansion, and ensuring best-in-class operator engagement.

Requirements:

5-7+ years in Account Management or Customer Success leadership roles within the B2B iGaming or real-money gaming industry.
Proven experience managing multi-team structures and leading customer-facing teams across multiple markets.
Strong track record in customer retention, revenue growth, commercial negotiations, and partner enablement.
Demonstrated ability to improve processes, introduce new operational frameworks, and scale AM organizations.
Exceptional communication, relationship-building, and stakeholder management skills.
Fluent in English; additional languages are an asset.

About the position:

The Head of Account Management works closely with the VP Business and collaborates across Sales, compliance , commercial, BizDev, Marketing, R&D, Product, and Operations to deliver a seamless customer experience and measurable commercial results.

This role requires a data-driven, customer-obsessed leader who can inspire teams, improve operational processes, and translate business objectives into actionable account strategies.

Responsibilities:

1. Leadership of the Account Management Organization

Lead, mentor, and develop three global Account Management teams, ensuring high performance, structured workflows, and consistent execution.
Define clear team KPIs, targets, and operating standards aligned with the VP Business’s commercial strategy.
Implement scalable processes and professional frameworks to elevate account planning, reporting, and customer communication.
Recruit and build strong AM talent, fostering a culture of accountability, customer focus, and continuous improvement.

2. Customer Growth, Revenue Expansion & Retention

Own the strategy for customer retention, upsell, and cross-sell across all operator accounts.
Drive commercial outcomes by identifying growth opportunities within existing partner portfolios.
Oversee quarterly business reviews, performance insights, and strategic discussions with key partners.
Ensure customer satisfaction, proactive support, and smooth escalation handling to maintain best-in-class service levels.

3. Cross-Functional Collaboration & Operational Execution

Work closely with BizDev, Marketing, Product, R&D, and Operations to ensure customer needs are translated into coordinated internal actions.
Align account expectations with product releases, launch plans, and operator enablement strategies.
Facilitate communication between customers and internal teams to enable faster decision-making and issue resolution.
Ensure all AM actions adhere to regulatory, compliance, and market guidelines.
Understand, interpret, and prioritize customer-related tasks based on Commercial agreements, ensuring obligations, timelines, and deliverables are executed accordingly.

4. Market & Customer Intelligence

Maintain an expert-level understanding of iGaming operators, market trends, and competitive offerings.
Gather insights from client interactions and industry events to inform commercial priorities.
Leverage data and feedback to influence product improvements, commercial strategies, and marketing initiatives.

5. Data-Driven Account Management

Oversee AM reporting, forecasting, and KPI tracking to ensure accuracy and transparency.
Monitor player KPIs, revenue trends, and partner performance to guide strategic decision-making.
Ensure Account Managers use data effectively to drive operator results and improve business outcomes.

Advantages:

Experience collaborating with Product, R&D, and Operations in a technical or product-heavy environment.
Strong understanding of iGaming compliance considerations, certifications, and regulated market dynamics.
Experience with CRM systems, data platforms, and structured account planning methodologies.