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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
12,000-18,000 ₪
This role applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. The individual frequently contributes to developing new ideas and methods, works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors, and leads or provides expertise to functional project teams. They may participate in cross-functional initiatives, act as an expert providing direction and guidance to process improvements, and establish policies. The role frequently represents the organization to external customers/clients and exercises significant independent judgment to determine the best method for accomplishing work and achieving objectives. Mentoring and guidance to lower-level employees may also be required.
Requirements:
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem-solving skills.
Advanced software and hardware knowledge of computing, storage, and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Phone and remote support experience. E-support experience, knowledge, and resolution ability.
Ability to solve and document solutions for usage by other technicians and customers.
Ability to mentor new agents and train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly developed knowledge of more complex solutions.
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem-solving skills.
Advanced software and hardware knowledge of computing, storage, and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Phone and remote support experience. E-support experience, knowledge, and resolution ability.
Ability to solve and document solutions for usage by other technicians and customers.
Ability to mentor new agents and train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly developed knowledge of more complex solutions.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
גבעתיים
תל אביב - יפו
ערב
7 חודשים
