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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום מחקר ופיתוח

תל אביב - יפו

חברה בתחום מחקר ופיתוח

תל אביב - יפו
מלאה
18,000-25,000 ₪ הערכה מבוססת AI ולא שכר שהתקבל מהמעסיק
הערכה מבוססת AI ולא שכר של המעסיק

We are seeking an Information Systems Analyst to join our Information Systems department. In this role, you will take ownership of Zendesk, our customer experience (CX) system, and act as a technology partner to the CX organization. This is a hands-on role focused on managing Zendesk-related projects and providing ongoing system support to optimize customer experience operations.

Responsibilities:

Serve as the technical owner of the Zendesk system and its integrations.
Collaborate with CX teams (Customer Support, Knowledge Management, Process Automation, and QA) to align system capabilities with business processes.
Analyze business requirements and implement customizations, integrations, and configurations to enhance Zendesk functionality.
Lead Zendesk implementation and enhancement projects from planning to execution.
Provide day-to-day operational support, troubleshooting, and system maintenance for Zendesk.

Requirements:
3+ years of hands-on experience administering customer experience (CX) systems (Zendesk preferred but not required).
Strong understanding of CX best practices and key performance indicators (KPIs).
Familiarity with AI-driven CX tools and automation capabilities.
Process-oriented mindset with proven project management skills.
Self-motivated, results-driven, and able to work effectively under pressure.
Excellent communication and presentation skills in English.
Previous experience in a global company.

This position is open to all candidates.