עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
28,000-40,000 ₪
Provide immediate onboarding activities such as installation and training for IL and APAC, commercial customers
Manage the assigned customers to the established SLA
Assist and provide expert deployment, operational best practice
Translate customer product usage data into actionable advice for customers
Establish regular touch-points with assigned customers per the established SLAs, to review progress against strategic and technical objectives
Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
Assist customers with planning and execution of technical solution implementations, and removing technical blockers
Lead complex implementation and onboarding projects for products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers feedback
Proactively identify issues and coordinate with teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.
Manage the assigned customers to the established SLA
Assist and provide expert deployment, operational best practice
Translate customer product usage data into actionable advice for customers
Establish regular touch-points with assigned customers per the established SLAs, to review progress against strategic and technical objectives
Take technical ownership of the entire customer lifecycle where you will develop and implement strategies to increase usage, adoption, and growth.
Assist customers with planning and execution of technical solution implementations, and removing technical blockers
Lead complex implementation and onboarding projects for products and services.
Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.
Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers feedback
Proactively identify issues and coordinate with teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.
Requirements:
A problem-solver with at least 7 years of experience in field engineering: Technical Account Manager / Technical Support Engineer (Tier 2/3) - Pre-Post Sales Engineer, Professional services consultant
Must have experience in offensive security: BAS, CTEM, threat hunting, red teaming.
Operational experience with the following technologies: SIEM (Splunk, IBM QRadar, etc), Firewalls (Palo Alto Networks), Endpoint Security, Vulnerability Management, Threat Intelligence Platforms & Pen-testing platforms.
Strong background in the cybersecurity ecosystem (Application and/or Endpoint security)
Multi-OS support experience: Windows, Mac & Linux
Experience with enterprise security products and/or offerings
Strong knowledge of cloud architecture as well as on-premise IT landscape
Solid understanding of IT security strategies
Knowledge of cloud technology (AWS, Azure, GCP)
Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
A problem-solver with at least 7 years of experience in field engineering: Technical Account Manager / Technical Support Engineer (Tier 2/3) - Pre-Post Sales Engineer, Professional services consultant
Must have experience in offensive security: BAS, CTEM, threat hunting, red teaming.
Operational experience with the following technologies: SIEM (Splunk, IBM QRadar, etc), Firewalls (Palo Alto Networks), Endpoint Security, Vulnerability Management, Threat Intelligence Platforms & Pen-testing platforms.
Strong background in the cybersecurity ecosystem (Application and/or Endpoint security)
Multi-OS support experience: Windows, Mac & Linux
Experience with enterprise security products and/or offerings
Strong knowledge of cloud architecture as well as on-premise IT landscape
Solid understanding of IT security strategies
Knowledge of cloud technology (AWS, Azure, GCP)
Excellent business and written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
