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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
12,000-18,000 ₪
Required Technical Support Engineer, Mobile
Herzliya, Israel
Team Description
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Customer Success organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate support.
Responsibilities (what youll do):
Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of pushing cases to resolution, including working with developers
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation.
Herzliya, Israel
Team Description
Technical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Customer Success organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate support.
Responsibilities (what youll do):
Answer customer questions through our support queue
Be the voice of the customer to the Product and Engineering organizations
Debug customer issues, create reproducible test cases for developers, and validate fixes and workarounds
Take ownership of pushing cases to resolution, including working with developers
Actively contribute to knowledge documentation through the creation of internal and customer-facing documentation.
Requirements:
Highly empathetic and passionate about helping others at a moments notice
Applied coding knowledge - Front End or API
Reliable and active team member
Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Conversationally fluent in spoken and written English
2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
2+ years of professional experience working in a customer-facing role
Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Mobile Experience:
Basic knowledge in both Android and iOS - Java and Swift/Objective-C
Experience in app life cycle of and SDKs
Basic understanding View modules (MVVM Module View View Module) in iOS and Android. Basic understanding of Activities in Android and UIViewController in iOS.
Bonus - Knowledge in frameworks such as Flutter, MAUI or React Native.
Highly empathetic and passionate about helping others at a moments notice
Applied coding knowledge - Front End or API
Reliable and active team member
Ability to learn technical concepts and translate them to business solutions for customers with a thirst for knowledge
Conversationally fluent in spoken and written English
2+ years of professional experience in JavaScript, HTML, CSS and/or Mobile Development
2+ years of professional experience working in a customer-facing role
Proven record of continued education/pursuit of knowledge in technology (computer science degree, coding school, other relevant courses)
Mobile Experience:
Basic knowledge in both Android and iOS - Java and Swift/Objective-C
Experience in app life cycle of and SDKs
Basic understanding View modules (MVVM Module View View Module) in iOS and Android. Basic understanding of Activities in Android and UIViewController in iOS.
Bonus - Knowledge in frameworks such as Flutter, MAUI or React Native.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
גבעתיים
תל אביב - יפו
ערב
7 חודשים
