עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
28,000-40,000 ₪
This is a unique opportunity to be the first technical expert in our Tenable Cloud Security team, interfacing directly with customers to diagnose and resolve advanced technical issues. Youll serve as a trusted advisor, leveraging your deep technical expertise to enhance the customer experience while collaborating closely with internal teams to improve our solutions. As a one-person show, youll play a critical role in building a scalable customer-facing engineering function.
Your Opportunity:
Escalation Ownership: Take complete ownership of all technical escalations, ensuring timely follow-up and resolution.
Troubleshooting & Debugging: Analyze logs, profile code, debug issues, and provide bug fixes as needed.
Technical Problem Solving: Understand customer use cases, work with support, product, and engineering teams closely to be an effective liaison between core engineering and support.
Customer Engagement: Work directly with customers to troubleshoot and resolve issues related to Tenable Cloud Security products, ensuring exceptional satisfaction and retention.
Bug Tracking & Monitoring: Maintain and track all open bugs, ensuring clear status visibility and prioritization in collaboration with product and engineering teams.
Collaboration: Partner with product, engineering, and support teams to identify root causes of technical issues and drive improvements in our products and services.
Proactive Insights: Analyze patterns in customer issues to recommend preventative measures and improvements to the product.
Process Development: Establish and refine processes for managing technical escalations, ensuring efficiency and scalability.
Knowledge Sharing: Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
Leadership on the Ground: Represent the customer-facing engineering team in cross-functional meetings and contribute to strategic initiatives.
Your Opportunity:
Escalation Ownership: Take complete ownership of all technical escalations, ensuring timely follow-up and resolution.
Troubleshooting & Debugging: Analyze logs, profile code, debug issues, and provide bug fixes as needed.
Technical Problem Solving: Understand customer use cases, work with support, product, and engineering teams closely to be an effective liaison between core engineering and support.
Customer Engagement: Work directly with customers to troubleshoot and resolve issues related to Tenable Cloud Security products, ensuring exceptional satisfaction and retention.
Bug Tracking & Monitoring: Maintain and track all open bugs, ensuring clear status visibility and prioritization in collaboration with product and engineering teams.
Collaboration: Partner with product, engineering, and support teams to identify root causes of technical issues and drive improvements in our products and services.
Proactive Insights: Analyze patterns in customer issues to recommend preventative measures and improvements to the product.
Process Development: Establish and refine processes for managing technical escalations, ensuring efficiency and scalability.
Knowledge Sharing: Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
Leadership on the Ground: Represent the customer-facing engineering team in cross-functional meetings and contribute to strategic initiatives.
Requirements:
What You'll Need:
5+ years in a customer-facing technical role such as technical support, solutions engineering, or software development.
Strong background in cloud security, SaaS platforms, and multi-cloud environments (AWS, Azure, GCP).
Proficiency in debugging and troubleshooting complex software and cloud-related issues.
Hands-on experience with scripting or programming languages such as Python, PowerShell, or Bash.
Familiarity with monitoring tools and querying logs.
Proven ability to resolve critical, high-priority technical issues in a fast-paced environment.
Strong analytical and diagnostic skills with the ability to identify and resolve root causes efficiently.
Excellent communication and interpersonal skills, with a strong customer-first mindset.
Self-motivated and capable of working autonomously as the sole customer-facing engineer initially.
Proven ability to work effectively with technical and non-technical teams to address customer needs.
Nice to have:
Knowledge of Tenable products, particularly Tenable Cloud Security.
Experience with cybersecurity tools and frameworks.
Relevant certifications (e.g., AWS Certified Solutions Architect, CISSP, CCSP).
What You'll Need:
5+ years in a customer-facing technical role such as technical support, solutions engineering, or software development.
Strong background in cloud security, SaaS platforms, and multi-cloud environments (AWS, Azure, GCP).
Proficiency in debugging and troubleshooting complex software and cloud-related issues.
Hands-on experience with scripting or programming languages such as Python, PowerShell, or Bash.
Familiarity with monitoring tools and querying logs.
Proven ability to resolve critical, high-priority technical issues in a fast-paced environment.
Strong analytical and diagnostic skills with the ability to identify and resolve root causes efficiently.
Excellent communication and interpersonal skills, with a strong customer-first mindset.
Self-motivated and capable of working autonomously as the sole customer-facing engineer initially.
Proven ability to work effectively with technical and non-technical teams to address customer needs.
Nice to have:
Knowledge of Tenable products, particularly Tenable Cloud Security.
Experience with cybersecurity tools and frameworks.
Relevant certifications (e.g., AWS Certified Solutions Architect, CISSP, CCSP).
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
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אונליין
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