Residential Project Engineer - UK

We are looking for an ambitious, project-minded, and driven Residential Project Engineer to join our outstanding UK team. In this role, you will be responsible for supporting customers at the pre-sales and installation stage, striving for optimization of these projects while supporting our customers with the best possible service.
What will you be doing?
* Providing training in both classrooms and on-site on a regular basis to large residential installers.
*  Generating analysis reports in Designer.
* Support onboarding process of new, large, residential installers.
* Providing technical on-site customer support for our installed equipment and systems.
* Provide remote support via telephone as required for our installed equipment and systems.
* Utilization of the CRM system for case reporting and closure.
* Update the internal knowledge base used by other Technical Support staff with new troubleshooting information.
*  Working with the Field Service team to provide on-site support.
*  Set up new KPIs and reports to manage large accounts.
* High level of communication with all other stakeholders involved with the customers.
* Provides periodic progress, status update & feedback to internal management, both local and international.
Country:
United Kingdom
City:
Remote